2. SNAP! Childcare is an introductory service only. Any contract of employment will be entered into between the Employer and Employee. Our involvement in any contract is in an advisory capacity only.

3. SNAP! Childcare will invoice the Employer when an Employee has accepted the position offered and not on the first day of employment. Agency fees are payable within 14 days of date of invoice. Late payment will be subject to a surcharge of 5% plus VAT of the total invoice, per month.

4. In the following situation a cancellation fee of £300 + VAT (or £600 + VAT for abroad positions,) will be applicable: If SNAP has identified suitable applicant(s) based on the information provided about the position and sent details of those applicants to the Employer, but the Employer has changed the details of the position to such an extent, that the identified applicant(s) is/are no longer suitable. This also includes the complete withdrawal of a position. The cancellation fee paid will be deducted from any subsequent permanent placement. (Please see a further explanation of this clause below).

5. Should an Employee's temporary or part-time position be extended the Employer shall notify SNAP! Childcare in writing within 7 days of any such change, and be liable to pay any additional fee commensurate with the additional employment.

6. All information that is passed by SNAP! Childcare in the course of an introduction shall be treated as confidential by the Employer, such information to include (but not be limited to) C.V.'s, addresses, the fact of introduction, and all other personal details.

7. Where an Employer has requested the services of SNAP! Childcare Ltd, they are deemed to have accepted SNAP! Childcare terms conditions and fees.

8. No Employer who has received information from SNAP! Childcare about a proposed Employee shall introduce that Employee to any third party other than through SNAP! Childcare. If an introduction is made contrary to this condition the Employer shall be liable to SNAP! Childcare for the full extent of the fee payable had the introduction been made by SNAP! Childcare. Such liability for payment shall be in addition to any other fees payable by the Employer.

9. Whilst SNAP! Childcare makes every reasonable effort to ensure the suitability of Employees, we cannot accept responsibility for loss, damage or personal injury arising out of any introduction, nor give any warranty concerning history, character, age or capability.

10. If a position is offered to & accepted by the nanny, but then subsequently withdrawn by the employer, the employer will be liable to pay the full placement fee.

11. If a permanent nanny is required, & the employer accepts a temporary nanny until a more suitable permanent candidate is available, we will deduct 50% of the temporary fee paid from any subsequent permanent fee.

12. Where a position has been offered and accepted, but the details of the position have changed so as to make the position untenable, the employer will be liable for the full fee.

13. We try very hard to offer a great service, but if you are unhappy about any aspect and wish to make a complaint about SNAP Childcare or any of it's' employees, please write to Andrew Knight, director. SNAP Childcare (Complaints). 91-93 Great Eastern Street. Shoreditch London EC2A 3HZ. We take all complaints seriously and will reply to your complaint within 10 working days.

SNAP Childcare: Agency Guarantee

SNAP! Childcare offers a replacement guarantee period. Should a placement not work out during this time, we will endeavour to find a replacement within two weeks of receiving written confirmation of termination of employment. (This guarantee is dependent upon the conditions of refund being adhered to, as listed in below). Should no replacement be available, SNAP Childcare will issue the applicable refund as follows:
Up to 2 months: 75% 2 to 3 months: 45% 3 to 4 months: 20%

Conditions of Credit
SNAP! Childcare's guarantee does not apply if one or more of the following conditions are applicable:

SNAP! Childcare has not received written notification of the termination of employment within five working days of the agency being initially informed.

The placement fee due has not been paid in full within 14 days of date of invoice.

Suitable replacement(s) are unreasonably refused within the 2-week replacement period.

Another agency or other source is used during the 2-week replacement period.

The Employee has left or not started the position because of unreasonable conditions

The job description has changed or the contract has been breached.

SNAP Childcare's Terms and Conditions have not been adhered to.

The job has been withdrawn or the employer informs SNAP Childcare within the two week period they no longer require the services of SNAP Childcare

The job details / description has been changed to such an extent that it is an entirely new position.

(Please note, no more than two replacements will be made).

Cancellation Fee
Some parents are nervous about our cancellation fee (See Terms & Conditions #4.). We don't believe in small print and want everyone to work with us and be very happy not only with the nannies we put forward, but with our service. We don't charge a registration fee and if we don't find you anyone suitable, you do not owe SNAP anything.

To answer some questions we have previously been asked:
We will not charge a cancellation fee if you find someone independently
We will not charge a cancellation fee if you don't think the nannies we have sent you are suitable
We will not charge a cancellation fee if we haven't been able to find any candidates for you

We only charge a cancellation fee if:

We have sent suitable candidates details to you based on the information you have given us, but you have changed the details of the position or you have withdrawn the position. We have done what was asked of us and we will raise an invoice for a cancellation fee of £300 for UK positions and £600 for positions abroad.

We will go to a great deal of trouble to find the right person for your family. We ask that from the onset you are very sure about your requirements - we can only do our part if we are working with the right information - and all the information!

We don't like raising cancellation fees - it's not what SNAP is about, but we do need to be a viable business to offer the service we do!

SNAP Childcare. 91-93 Great Eastern Street. Shoreditch. London EC2A 3HZ
Company Number: 4140483