SNAP Guarantee

We know that sometimes placements don't work out - it's a fact of life. If you have kept to your end of the deal, so will we! As long as you have adhered to our terms and conditions (see Terms & Conditions & Agency Guarantee) we will endeavour to find you a replacement at no extra charge for up to 4 months after the start date. If we are unable to find a replacement, we will provide you with the appropriate refund.

SNAP! Childcare offers a replacement guarantee period. Should a placement not work out during this time, we will endeavour find a replacement within two weeks of receiving written confirmation of termination of employment. (This guarantee is dependent upon the conditions of refund being adhered to, as listed in below). Should no replacement be available, SNAP Childcare will issue a credit note / refund at their discretion as follows:

Up to 2 months: 95%
2 to 3 months: 45%
3 to 4 months: 20%

Conditions of Credit

SNAP! Childcare's guarantee does not apply if one or more of the following conditions are applicable:

SNAP! Childcare has not received written notification of the termination of employment within five working days of the agency being initially informed.

The placement fee due has not been paid in full within 14 days of date of invoice.

Suitable replacement(s) are unreasonable refused within the 2-week replacement period.

Another agency or other source is used during the 2-week replacement period.

The Employee has left because of unreasonable conditions

The job description has changed or the contract has been breached.

SNAP Childcare's Terms and Conditions have not been adhered to.

No more than two replacements will be made